Westmorland General Hospital (choc)

Westmorland General Hospital (choc) 2016-02-17 Person 4 5 0

Westmorland General Hospital (choc) 2016-02-17 Person 4 5 0

Helen, nurse practitioner was excellent. Yasmine Muddock, receptionist was also excellent.

Westmorland General Hospital (choc) 2016-02-17 Person 5 5 0

Lovely friendly staff. Dealt with in a timely manner.

Westmorland General Hospital (choc) 2016-01-30 Person 4 5 0

I called 111 on 30/01/2016 for my 4 year old son whom I was worried about. He had a fever, sore throat, wheezing and his breathing was very fast. I called at about 2.30am and I was informed a doctor would call back within the hour. While waiting for this call my son coughed a few times and it really scared me because he was really struggling for breath, but I told myself not to worry because a doctor will soon ring. He fell asleep and his breathing seemed to improve. When the doctor finally rang at 4.15am he asked if I would like to take Alfie to hospital now or wait until morning. I decided that as he was having a good sleep and that actually morning was not many hours away we would wait until later. I asked what time we should go to hospital and he said 8.30am. This was fine by me. We arrived at hospital at 8.20, Alfie breathing quickly again and with a fever. The receptionist told me that they do not start appointments until 9am (apparently this happens a lot). This then meant I had to sit in a hospital waiting room for 40 minutes with an unwell 4 year old who is already nervous about being in hospital, the wait only made it worse for him. Why did I have to wait approx 95 minutes for a doctor to call - should I have just called an ambulance? I had said I thought he severely unwell. Why does a doctor make an appointment for us at the time he is going off duty and no other doctor available?

Westmorland General Hospital (choc) 2015-12-31 Person 5 5 0

Helpful telephone staff (111) prompt service.

Westmorland General Hospital (choc) 2015-12-25 Person 5 5 0

I have no issues, i got dealt with on Christmas Day, fantastically well by a brilliant service and a fantastic doctor who gave me the best advice and guidance any one could wish for. The service was prompt, efficient, on time, and i felt in safe hands, even on Christmas Day!

Westmorland General Hospital (choc) 2015-04-06 Person 5 5 0

Initial phone call answered immediately. Follow up return call very soon afterwards. Kind calm Doctor gave me various options for seeing a member of the medical staff. I chose to drive myself in from Sedbergh to Kendal and was seen straightaway by nurse practitioner (Ian Roberts??). Prescribed medication has worked very well to date thankfully and now I know that I can receive such good attention on a Bank Holiday Monday I am reassured about any future occasions. Many thanks

Westmorland General Hospital (choc) 2015-03-21 Person 5 5 0

I am always very impressed by the NHS! Thanks so much for the service you provide. Thank you. Andrew Smith

Westmorland General Hospital (choc) 2015-02-07 Person 5 5 0

Westmorland General Hospital (choc) 2015-02-01 Person 5 5 0

I was called back, with an appointment really quickly. Once I arrived everything was on time. The doctor was lovely. I am extremely grateful to have been able to see a doctor out of usual hours.